Protego and Protecnus: efficiency through digitalization

Efficient maintenance service management is a constant challenge for companies seeking to stay ahead in highly demanding sectors such as security and fire protection. Protego, a leading Chilean company specializing in security and fire protection with over 20 years of experience, has optimized its operational processes and increased customer satisfaction thanks to the use of our Protecnus software.

In an exclusive interview with Rodrigo Labrín, Assistant Manager of Protego’s Technical Services Department, he shared his experience with our tool, highlighting how Protecnus has allowed them to improve the organization and tracking of services in their daily operations. He also commented that the mobile functionality has been key to boosting the productivity of their field technicians.

In Rodrigo’s words:

“Planning and control with this tool are much better. Everything is digitized, so you can plan ahead. The coordination allows for advance adjustments: the technician receives the information before coming to the office, knows what they have to do and where they have to go… all of that is a plus and improves the efficiency of our work.”

The most valuable features

“The ease of scheduling. Scheduling services, planning preventive and corrective maintenance. The features that allow the client to check the status of their services are highly valued; they are very important. The client experience has improved. The client appreciates it a lot; in fact, they have provided us with that feedback. They especially like how they receive the maintenance results and the timelines. Receiving immediate updates on the status of your facilities is very valuable and allows for faster corrective action, if necessary.”

Advantages of working with Protecnus:

“It allows us to be in direct contact with the technician. We know where they are, what they’re doing, what time they arrived, whether they completed the task, and if the service is in progress or has already been completed. That’s what ultimately makes our work easier and gives us an edge.”

Benefits of digitizing your services with Protecnus:

“Since the planning is done in advance and entered into the software well in advance, knowing a month ahead of time what I need to do allows me to plan the tools, materials, and everything else that’s necessary. That saves time and resources in every sense.”

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We invite you to learn more about this success story and discover how Protecnus can be the strategic partner for your company. Watch the full interview!