Large-scale digital transformation: managing over 1,200 centers in real time
The Client
Elecox is a company specializing in the comprehensive maintenance of large retail spaces and logistics centers. Its operations are notable for the complexity of managing a massive infrastructure distributed across more than 1,200 centers, with constantly changing data and the highest quality standards demanded by its clients.
The Challenge: the challenge of scale and agility
Elecox faced an ambitious challenge: implementing a management system capable of absorbing and organizing a massive volume of information without interrupting service. Its main challenges were:
• Migrating information from more than 1,200 active sites.
• Unifying the workflow between field technicians and the office.
• Managing technical data that changes in real time based on interventions.
The Solution: customized implementation and close support
Asinteg took the step toward digital transformation to centralize its operations on a single source of truth:
Real-time reporting: implementation of a mobile app so technicians can instantly generate service reports with photos and digital signatures.
Intelligent planning: automation of mandatory preventive maintenance checks to ensure that no safety system falls below standard.
Asset history: complete traceability of every installed component, enabling much more efficient predictive maintenance.
The Results: a revolution in maintenance
The implementation has been a game-changer for the company:
Instant Visibility: Any data collected by a technician at a site is immediately visible to both the manager and the end customer.
Resource Optimization: Faster information delivery, enabling a more personalized and efficient service.
Data-Driven Decision Making: Integration with Power BI to analyze historical and operational performance, transforming data into strategic decisions.
Complete Transparency: Customers access their own platform to view real-time updates and the status of their assets.
Conclusion
For Elecox, adopting Protecnus has been a game-changer, further professionalizing its maintenance department. Thanks to the combination of real-time information and advanced analytics, the company leads the sector with intelligent and scalable operations.