Keyco improves its management thanks to Protecnus

1- How long have you been working with Protecnus? How many people currently interact with the tool, including both technicians and administrative staff?

We have been working with Protecnus since 2021. We currently have 10 technicians interacting with the App and two administrative staff who use the desktop application and Itestor (the ERP integrated with Protecnus).

 

2- What challenges did you face before implementing Protecnus in your organisation?

The challenges we faced before implementing Protecnus were related to the management and planning of technical tasks, lack of control over work order management, manual processes, difficulties in generating reports, lack of traceability, and so on. These challenges not only reduced operational efficiency, but also affected the quality of the service provided and customer satisfaction.

 

3- What motivated you most to choose Protecnus as your maintenance management software?

The main reasons that motivated us to choose Protecnus as our maintenance management software were that Protecnus is specifically designed to cover preventive and corrective maintenance needs, along with its ease of use, automation of manual processes, which reduces time spent and minimises errors, the ability to generate customised reports, and the support of a technical team that provides personalised assistance. The decision was based on the need for a reliable, scalable solution focused on improving productivity and control.

 

4- How would you describe the implementation process of Protecnus? Were there any difficulties?

The implementation process for Protecnus was very structured and always supported by specialist staff. The platform was very accommodating in the sense that it was able to adapt to the needs of the business. Importing existing data was very quick. The key to successful implementation was an agile Support team, along with a realistic and well-communicated implementation plan.

 

Possible difficulties? One of them was resistance to change. Some employees may be reluctant to adopt a new tool, especially if they are used to manual processes.

 

5- How long did it take for you to see the first benefits after implementing the software?

The implementation of the software and the visibility of the benefits were immediate. By the third month, we had control over the work orders planned for the month. The technical team adapted quickly to the software thanks to proper training.

 

 

6- What improvements have you noticed in the planning and control of your maintenance services?

Basically, we now have a complete view of activities thanks to maintenance automation. Integrated calendars show all pending, assigned and completed work orders, making balanced planning easier and preventing duplicated tasks. We meet maintenance request deadlines. These improvements not only optimise internal operations, but also reduce costs, increase productivity and strengthen customer trust.

 

7- How has Protecnus affected the productivity of the maintenance team?

Administrative time has been reduced significantly. By automating the creation, tracking and closure of work orders, technicians and administrative staff can spend more time on practical tasks rather than managing paperwork. We also highlight the quick access to relevant information. Each technician receives their tasks with precise specifications, avoiding confusion or duplication. Reports are generated instantly, and the clarity in task assignment together with the simplification of administrative processes creates a more organised and less chaotic working environment.

 

8- Could you mention a specific case where Protecnus helped you solve a critical problem?

With Protecnus, we were able to detect that there were months in which compliance with the monthly planning was being overlooked, which helped us control these issues that came from managing operations manually. Protecnus not only solves specific problems, but also helps companies adopt a more proactive and strategic approach to maintenance management.

 

9- How have visibility and control of KPIs (Key Performance Indicators) improved since you started using Protecnus?

We now have access to consolidated data, meaning all the information needed to make decisions, which eliminates the need to search for data across multiple sources. Indicators are updated automatically as tasks are completed or data is entered, allowing us to make quick decisions based on up-to-date and real information. It measures the proportion of tasks completed on time and helps determine the percentage of time assets are operational compared with their total available time. Protecnus allows us to generate automatic reports and send them to stakeholders at specific intervals, improving internal communication. With historical data collection, it is possible to identify patterns that help with future planning. Indicators make it possible to assess technician productivity and encourage continuous improvement.

 

10- Which Protecnus features do you find most valuable in your day-to-day work?

The most valuable Protecnus features in our day-to-day work are related to the centralisation of information and ease of use. Protecnus allows us to assign, monitor and close work orders quickly and in an organised way. It automatically generates preventive maintenance plans, ensuring they are carried out on time and properly. It prevents things from being missed and improves adherence to the schedule.

 

11- How has the customer experience or the quality of service you provide improved since using Protecnus?

Protecnus improved the recording and traceability of interventions, as it gives us the ability to keep a detailed history of each technical intervention and through this avoid repeated errors, improving service quality. Customers can receive accurate information about the status of their service requests. Reports generated by Protecnus provide clear data on the interventions carried out, allowing companies to give more complete and transparent explanations to their customers.

 

12- In what way has Protecnus made mobile working and access to real-time information easier?

Technicians can access Protecnus from their mobile devices, such as smartphones and tablets. Through the App, they receive tasks and updates and complete reports directly from the work site, without needing to return to the office.

 

Data on the status of work orders, task progress, materials used and time spent is updated in real time, ensuring that both technicians and administrative staff have the same up-to-date information regardless of where they are. They can also monitor the progress of all tasks in real time, allowing them to manage resources efficiently and make quick decisions to reschedule or reassign tasks if necessary.

 

Technicians can access detailed equipment information, such as technical specifications, without needing physical documentation. They can also record all their activities, time, spare parts used and completed tasks quickly and accurately from their mobile device.

 

13- What do you think of the Support and Customer Service you have received from the Protecnus team?

Support and Customer Service has always been very agile. The Protecnus Support team takes the time to understand specific needs and provides solutions tailored to each particular situation. Support is not limited only to software operational issues, but also includes technical assistance related to integrations, system updates, and the resolution of complex technical incidents.

Protecnus maintains clear and transparent communication, keeping users informed about the status of their requests, resolution times and the actions being taken to solve issues.

 

 

14- Would you recommend Protecnus to other maintenance companies? Why?

Yes, I would recommend Protecnus to other companies because of the tangible benefits we experienced after implementing the software. It improves operational efficiency by optimising processes. The platform not only improves internal processes, but also has a direct impact on profitability and customer satisfaction, which makes it a valuable tool for any organisation managing asset maintenance.