Protego and Protecnus:
A True Success Story in Chile
Efficient maintenance service management is a constant challenge for companies aiming to stay ahead in highly demanding sectors such as Security and Fire Protection. Protego, a leading Chilean company specialising in security and fire protection with more than 20 years of experience, has succeeded in optimising its operational processes and increasing customer satisfaction through the use of our Protecnus software.
In an exclusive interview with Rodrigo Labrín, Deputy Manager of the Technical Services Department at Protego, he shared his experience with our platform, highlighting how Protecnus has enabled them to improve the organisation and tracking of services in their daily operations. He also noted that the mobile functionality has been key to boosting the productivity of their field technicians.
Rodrigo tells us:
“The planning and control with the tool are much better. Everything is digitalised, and you can plan ahead. Coordination allows changes to be made in advance, for the technician to receive the information before coming to the office, to know what they need to do and where they need to go… all of that is a plus and improves the efficiency of the results we deliver.”
Which functions are the most valuable?
“The ease of scheduling. Scheduling services, planning preventive and corrective maintenance. The functions that allow the customer to access and review the status of their services are highly valued; they are very important. The customer experience has improved significantly. Customers really value it and have given us that feedback. They especially like how they receive the maintenance results and the speed as well. Receiving the status of your facilities immediately is very valuable and allows corrective action to be taken much more quickly when needed.”
What advantages do you find in working with Protecnus?
“It allows us to stay directly connected with the technician. To know where they are, what they are doing, what time they arrived, whether they completed the work, whether the service is being carried out or has already been completed. That is what ultimately makes the work easier and gives us an extra advantage.”
How have you benefited from digitalising your services with Protecnus?
“From the point where planning is already done in advance, entered into the software ahead of time, and knowing a month in advance what I need to do, it allows me to plan the tools, materials, and everything else required. That already means time savings and efficiency in every sense.”
Thank you very much, Rodrigo and Protego, for sharing your story. We invite you to learn more about this success story and discover how Protecnus can become the strategic partner for your business. Watch the full interview!
