Support

Exclusive online support service for technicians*

To register a new user for this service, you must send an  email  with the following information:

  • Name and surname
  • Company name
  • Email address you wish to register

 

Once the request is received by  email , it will be processed as soon as possible.

Our usual opening hours (excluding public holidays) are:

  • Spain: Monday to Thursday from 9:00 a.m. to 5:00 p.m. continuously and Friday from 9:00 a.m. to 2:00 p.m. CET time zone.
  • Latam: Monday to Thursday from 9:00 a.m. to 5:00 p.m. continuously and Friday from 9:00 a.m. to 2:00 p.m. in the GMT-5 time zone.
  • Outside of these hours, you can find information  at this link.

 

* According to maintenance contract

Protecnus is a product of the Asolvi group, which globally provides industry-specific field service management solutions, designed to streamline maintenance service management, reduce manual data entry, improve communication between different actors and provide customers with added value in their maintenance services.

Spain, Norway, United Kingdom, Sweden, France, Germany, LATAM